As we get started, we know questions will arise. Here's every answer we can provide for you at this current point in time.
Where's My Order
Contact email@example.com for any shipping questions. Please allow 24-72 hours for. a response. We are currently getting new inventory and we want to work with you in any way we can. Running a small brand is challenging right now - shipping delays, supply chain issues, etc. etc. If we're in stock with your order and it comes in during business hours, your order will be shipped the same day. If not, we ask that you email us with any questions and keep it clean.
WNNRS stands behind the quality, fit, and design of each product. If you received the correct order and are unhappy with the quality, fit, or design of your product(s) within 30 days, please email firstname.lastname@example.org to start the process. There is a 15% restocking fee on all returns.
PRODUCTS MUST BE (NO EXCEPTIONS):
- STILL HAVE TAG
- WITHOUT HAIR OF ANY KIND
- WITHOUT SWEAT STAINS
PRODUCTS THAT DO NOT MATCH ANY OF THE ABOVE OR SMELL LIKE SMOKE, DEODORANT, DETERGENT, COLOGNE, OR SWEAT WILL NOT BE ACCEPTED
Most orders are shipped the same day, within 24 hours of the time the order was placed. The exceptions are orders on weekends and not during business hours (ie an order on Monday at 9PM will ship on Tuesday, an order Saturday will ship on Monday).
Please email email@example.com. As stated above, keep it clean.
Where's My Confirmation Number
Check spam. Not there? Maybe you typo'd. Email firstname.lastname@example.org if you can't find it in any folder. We'll get it straightened out for ya'.
This Isn't What I Ordered
If you received the wrong products for any reason (forgot to add/subtract products, we sent you the wrong order) please email email@example.com with a picture of the packing slip and order.
Entered Wrong Shipping Address
You guessed it. Email firstname.lastname@example.org with the correct shipping address. Happens to the best of us.
Tracking Number Says My Package Was Delivered - It's Not!
This could be a USPS or UPS issue. File a claim with them.
Question Not Answered?
I bet you know where this is going. email@example.com if you have any other question or just want to chat for any reason.